Return And Refund Policy

At StampsGather, we want you to be satisfied with your purchase. This policy explains how we handle returns, exchanges, refunds, delivery issues, and abnormal packages for orders placed at stampsgather.com.

1. 30-Day Returns and Exchanges

If you are not satisfied with your purchase, you may request a return or exchange for any reason within 30 calendar days of receiving the product.

For returns or exchanges unrelated to a product defect, quality issue, or an error on our part, the customer is responsible for return shipping costs and any shipping costs for the replacement product. Applicable shipping costs will be explained before you proceed.

Please return the product with its included accessories and components, securely packaged. Use the original packaging where available.

Exchanges are subject to availability. If the requested replacement is unavailable, you may choose a refund for the returned product.

2. Full Refund for Quality Issues

If your product arrives defective, damaged, or with a quality issue, we will provide a full refund of the amount paid for the affected product.

StampsGather covers the return shipping costs. If a return is required, we will provide a prepaid return label or arrange another return method at our expense.

Please contact us with your order number and a description of the issue. Clear photos of the product and packaging can help us resolve your request.

The 30-day change-of-mind return period does not limit any longer rights you may have under applicable law for defective products.

3. 50% Refund for Late Delivery

If a product arrives after the latest delivery date stated at checkout or in your order confirmation, you may request a refund of 50% of the amount paid for the delayed product.

You may keep the delayed product. No return is required.

For orders delivered in separate shipments, the refund applies only to products that arrived late. It is calculated using the amount actually paid for those products after any applicable discounts.

Please email us with your order number so we can review the delivery deadline and tracking information. This benefit does not replace any mandatory cancellation or refund rights for undelivered orders.

4. Incorrect or Incomplete Shipping Addresses

Please check that your shipping address is complete and correct before placing an order. Contact us promptly if a correction is needed. Address changes may not be possible after dispatch.

If the customer provided an incorrect or incomplete address:
The customer is responsible for delivery problems caused by that error, including reasonable, documented costs of address correction, return shipping, or reshipment. A free replacement or full refund is not guaranteed when delivery fails or a package is lost because of the customer’s incorrect information.

We will review the tracking details and available recovery options with you. Any proposed charges or refund deductions will be explained and must be permitted by applicable law.

If the address or shipping error was caused by StampsGather:
You may choose a full refund for the affected purchase, including the shipping charges paid for it, or a replacement shipment at no additional cost.

5. Missing Items and Abnormal Packages

If your package contains missing or incorrect items, arrives empty, damaged, or appears to have been tampered with, please contact us so we can review the issue with you.

Please provide your order number and, where available, photographs of the package, shipping label, and contents. Keep the packaging while the issue is being reviewed.

For confirmed missing items or package issues not caused by the customer, you may choose:

• A refund for the affected items, or a full order refund if the entire order is affected.

• A replacement or reshipment at no additional cost.

StampsGather covers the costs of the replacement shipment and any return we require.

If tracking shows delivery but you cannot locate the package, please contact us. We will investigate the delivery records and work with you on an appropriate refund or replacement.

6. Refused or Uncollected Packages

If you refuse delivery or do not collect a package, please contact us and explain the reason so we can determine the appropriate resolution.

Refusing delivery or leaving a package uncollected does not, by itself, guarantee a refund. If you do not provide an explanation or the information reasonably needed to review your request, we may decline the refund request where permitted by applicable law. Any decision will be based on the available delivery records and circumstances.

If the refusal or failure to collect resulted from our error or a confirmed product or delivery issue for which we are responsible, we will arrange an appropriate refund or replacement at our expense.

If it resulted from the customer’s actions and was unrelated to our error, reasonable, documented return or reshipment costs may be the customer’s responsibility. Any deduction will be explained before a refund is processed.

This section does not restrict any valid statutory cancellation or refund rights.

7. Intentionally Damaged Products

We do not accept returns or exchanges, or provide refunds, for products that a customer has intentionally or maliciously damaged after delivery.

This exclusion does not apply to shipping damage, manufacturing defects, or genuine quality issues. Opening packaging and reasonably inspecting a product do not, by themselves, constitute intentional damage.

8. How to Request a Return, Exchange, or Refund

Email info@stampsgather.com with:

• Your order number and the email address used at checkout.

• The product or shipment involved.

• Whether you would prefer a refund or replacement.

• Relevant details and supporting photos, where applicable.

You do not need to provide a reason for a change-of-mind return within the 30-day period.

For returns, we will provide the appropriate return address and shipping instructions. Please contact us before sending a return. Our company address is not necessarily the designated return address.

Retain your return tracking information and shipping receipt.

9. Refund Processing

For returned products, we will review the return promptly and notify you of the outcome. Approved refunds will be issued to the original payment method unless another method is agreed upon.

Refunds will be processed without undue delay and within applicable legal deadlines. The time for funds to appear in your account depends on your bank or payment provider.

If you have already received a 50% late-delivery refund and later qualify for a full product refund, we will refund the remaining product amount so that the total product refund equals the amount originally paid.

10. Your Consumer Rights

Nothing in this policy excludes or limits consumer rights or remedies that cannot be waived under applicable law.

11. Contact Us

Company Entity: Shantou Chenghai Dongyuan Toy Factory
Website: stampsgather.com
Email: info@stampsgather.com

Company Address:
Room 501, 5th Floor, No. 128 Linghai Road, Chaijing Community, Fengxiang Subdistrict, Chenghai District, Shantou City, Guangdong Province, China

Postal Code: 515899

Customer Service Hours:
Monday–Sunday: 8:00 AM–6:00 PM Pacific Time (California)

You can email us at any time. Messages received outside our customer service hours will be addressed during our next business hours.