Frequently Asked Questions

Last Updated: November 4, 2026

1. What is Stampcarts?

Stampcarts is an online toy store serving customers in the United States.

Visit www.stampcarts.com to explore our available products. Please review each product’s description, specifications, recommended age, and safety warnings before purchasing.

2. Where do you ship?

We ship to eligible addresses in the United States. Shipping availability and any destination restrictions are displayed at checkout.

3. How much does shipping cost?

Standard shipping is free when your merchandise subtotal is over US$49.99 after discounts, excluding taxes and shipping charges.

For orders of US$49.99 or less, the applicable shipping fee is displayed at checkout before payment.

4. How long does delivery take?

Our estimated timeframes are:

• Order processing: 2–3 calendar days.

• Transit after dispatch: 10–12 calendar days.

• Total delivery time: 12–15 calendar days.

These estimates begin after successful payment and receipt of complete order information. Delivery dates are estimates, not guarantees.

5. What happens if my order is delayed?

Email Serve@stampcarts.com with your order number.

If we cannot ship within the stated processing period, we will notify you, provide a revised estimate, and explain your cancellation and refund options. We will obtain your agreement to a shipping delay where required by applicable law.

For delays after dispatch, we will help investigate with the carrier and provide relevant updates.

6. Can I change or cancel my order?

Contact us as soon as possible. We will try to accommodate changes or cancellations before dispatch.

Once an order has shipped, changes or cancellation may no longer be possible. Eligible products may still be returned under our Return & Refund Policy.

7. What is your return period?

For an eligible change-of-mind return, contact us and dispatch the return within 30 calendar days of the purchase date.

The item must be unused, undamaged, and in the condition received, with its original packaging and included components.

This voluntary return period does not limit applicable rights concerning defective, incorrect, or undelivered goods.

8. How do I arrange a return?

Email Serve@stampcarts.com with your order number and the reason for the return.

We will provide the designated return address and instructions. Please do not send a return to a company address or the sender address on your package without our instructions.

9. Who pays return shipping?

For a change-of-mind return or another reason not caused by us, you are responsible for return shipping.

If we provide a paid return label, we will disclose its actual cost before you agree to a deduction from your refund. If you pay the carrier directly, we will not deduct that same shipping cost again.

If an item arrives defective, damaged, or incorrect due to our error, you will not pay the necessary return-shipping cost.

10. When will I receive my refund?

After receiving your return, we will inspect the product and normally process the return or exchange in approximately seven calendar days.

We will email you the outcome. Approved refunds are issued to the original payment method.

Your payment provider determines when the credit appears. Some credit-card statements may take one to two billing cycles to display the refund. Any shorter period required by law will apply.

11. What should I do if a product is damaged or defective?

Stop using a potentially unsafe product and email us with your order number, a description of the issue, and photographs if reasonably available.

We will assess the issue and arrange an appropriate refund, replacement, or other applicable remedy.

12. Which payment methods do you accept?

We accept the payment methods displayed and available at checkout. Please review the available options before placing your order.

13. How can I contact customer service?

Email: Serve@stampcarts.com

Customer Service Hours:
Monday–Sunday, 8:00 AM–5:00 PM U.S. Eastern Time, observing daylight saving time where applicable.

You may email us at any time. Messages received outside these hours will be reviewed during our next service hours.